Refund policy

Inspirada Hecho a Mano Return and Refund Policy

At Inspirada Hecho a Mano, we are dedicated to offering the highest quality knitting products and we hope you are delighted with your purchase. However, we understand that sometimes an item may need to be returned. Below, we detail our return and refund policy:

Digital Products

Due to the nature of our digital products (such as knitting patterns sent via email), we do not offer returns or refunds once payment has been credited and the product sent. By completing the purchase of a digital product, you agree to this policy.

Physical Products

You may request a refund for physical products (such as knitting kits, cardigans, sweaters, yarns, and knitting accessories) within 15 days of receiving your order. To be eligible for a refund, the product must meet the following conditions:

• It must be in its original condition, unused, unwashed, undamaged, or unaltered.

• It must include its original intact packaging, tags, and any accessories or components that came with it.

Important:

• The refund amount will only cover the price of the product. Original shipping costs are not refundable.

• Shipping costs associated with returning the product to Inspirada Hecho a Mano are the customer's responsibility. We recommend using a trackable shipping service to ensure your return arrives safely.

Return Process

To initiate a return, please contact us through our website www.inspiradahechoamano.com or at contactoinspirada@gmail.com within the 15-day period. We will provide you with detailed instructions on how to proceed with the return. Once we receive and verify the returned product, we will process your refund within [specify number of days, e.g., 5-7 business days] using the same payment method used for the original purchase.