Terms of service
Inspirada Hecho a Mano Terms of Service
Welcome to Inspirada Hecho a Mano! By using our website www.inspiradahechoamano.com and purchasing our products, you agree to the following terms and conditions. We recommend that you read them carefully.
1. General Information
Inspirada Hecho a Mano is a brand owned by Inspirada SPA in Chile. It is dedicated to selling knitting products, including digital patterns, knitting kits, knitted garments (cardigans and sweaters), and knitting materials (yarns, needles, and other accessories). We operate globally through our e-commerce platform.
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2. Website Use
Access and Availability: We do our best to ensure the continuous availability of our website. However, we do not guarantee that the site will be free from interruptions or errors.
User Content: Any content you share with us (reviews, comments, etc.) may be used by Inspirada Hecho a Mano for promotional purposes or service improvement.
Intellectual Property: All content on this site (texts, images, designs, patterns, logos) is the property of Inspirada Hecho a Mano or its respective creators and is protected by intellectual property laws. Unauthorized reproduction, distribution, or use of such content is not permitted.
User Conduct: You agree not to use the site in any way that causes or may cause interruptions, damage, or impairment to access, or for fraudulent purposes or illegal activities.
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3. Products and Pricing
Product Description: We strive to provide accurate descriptions and photographs of our products. However, there may be slight variations in colors or textures due to your device's screen settings.
Pricing: The prices of our products are indicated in the currency specified on the website and are subject to change without prior notice. Applicable taxes will be detailed during the checkout process.
Availability: Product availability is subject to stock. If a product you ordered is not available, we will notify you as soon as possible.
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4. Orders and Payment
Purchase Process: By placing an order, you confirm that all information provided is true and complete.
Order Confirmation: Once payment is made, you will receive an order confirmation via email. This confirmation does not imply acceptance of your order, but rather acknowledges receipt of your request.
Order Acceptance: Your order is accepted when the product is shipped (for physical products) or when the digital pattern is sent to your email address.
Payment Methods: We accept the payment methods indicated on our e-commerce platform. All payments are secure and processed by trusted third parties.
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5. Shipping and Delivery
Digital Patterns: Digital patterns are sent via email once payment has been credited. Please ensure you provide a valid email address and check your spam folder.
Physical Products: Physical products will be shipped to the address provided during the purchase process. Shipping times and costs will vary depending on the destination and the shipping method selected. For more details, please refer to our Shipping section.
Delays: We are not responsible for delivery delays caused by circumstances beyond our control (e.g., customs, extreme weather conditions, strikes).
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6. Return and Refund Policy
Our return and refund policy is detailed in a separate section of our website. In summary:
Digital Products: Are not eligible for returns or refunds due to their nature.
Physical Products: May be returned for a refund of the product price (excluding shipping costs) within 15 days of receipt, provided the product is in its original condition and packaging. Return shipping costs are the customer's responsibility.
7. Privacy
We are committed to protecting your privacy. The personal information you provide to us will be used in accordance with our Privacy Policy, which you can consult on our website.
8. Modifications to Terms
We reserve the right to modify these Terms of Service at any time. Modifications will become effective as soon as they are published on the website. We recommend reviewing this section periodically.
9. Applicable Law and Jurisdiction
These Terms of Service are governed by the laws of Chile. Any dispute arising in connection with these terms or the use of our website will be submitted to the exclusive jurisdiction of the courts of Chile.
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10. Contact
If you have any questions or concerns about these Terms of Service, please do not hesitate to contact us through our website www.inspiradahechoamano.com.